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  Active Listening

Paying close attention to what the person is saying and feeling, and:
Responding back, in your own words, your understanding of the sender's message.
(Both the words and the feelings.)

Active listening communicates these kinds of messages:

  • "I understand what you are saying."
  • "I hear what you are saying."
  • "I am interested and concerned."
  • "I accept you as a person."
  • "I respect your thoughts."
  • "I am not trying to change or evaluate you."


  1. Shows you are concerned and interested in the speaker.
  2. Leads to better information about the speaker or the situation.
  3. Encourages further communication.
  4. Usually improves relationship.
  5. Leads to better cooperation and problem solving from people who feel they are misunderstood.
  6. Calms people down and cools "hot" situations.
  7. Encourages others to listen to you.

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